We love hearing about your treatment experience(s) and value you sharing them! We also want our site to be a safe and trustworthy source. To help us with this goal, and to get your review published as quickly as possible, please be sure to follow these guidelines:
We want to hear about your experience. This means no second-hand information, hearsay, rumors, or quotations from other sources in your review. Please, only provide reviews based on substantial experiences you’ve had with the treatment provider. Be sure to include enough detail in your review that other individuals and families will find it helpful.
We want reviews by real people with real experiences with the treatment provider. Only former clients, loved ones of former clients, and referring professionals may leave a review for a treatment provider with whom they have interacted. (See more about eligibility)
To be relevant, keep in mind that individuals and families are reading reviews to understand what the treatment experience may be like at a particular center. So, share details about your experience and avoid issues regarding politics, wider social issues, treatment debates, etc.
Reviews give people the opportunity to share their voice with a broader audience. We want to maintain a respectful environment because we want your voice to be heard. This means refraining from disrespectful content, including the following:
We want reviews to be trustworthy and helpful, so we limit eligibility to former clients, loved ones of former clients, and referring professionals who have first-hand experience with the treatment provider they are reviewing.
☑ Honestly report your experience
☑ Be relevant and respectful
☑ Be concise and to-the-point
🆇 Report someone else’s experience
🆇 Include personally identifiable information (phone number, email address)
🆇 Use HTML tags, excessive ALL CAPS or slang
☑ Relevant: It was important to me to detox without Suboxone, so I found this center’s approach really beneficial to my recovery because they accommodated my wish and provided a supportive, comfortable detox.
🆇 Irrelevant, disrespectful, all caps: People who are on SUBOXONE ARE JUNKIES. “REHABS” who prescribe it ARE DISHONEST.
Reviews will have a clickable flag for you to report possible violations of the guidelines. After clicking the flag, you’ll then be prompted to enter the reason you believe the review violates the guidelines. If no flag link is available, you may email [email protected]—specify the location of the content and the reason you believe it violates our guidelines.
Reviews are collected in two main ways:
1) eligible audiences are able to leave a review via a provider's listing;
2) treatment providers are able to share the listing or review link with their former clients, loved ones of former clients, and referring professionals inviting them to participate in our review survey. No compensation of any kind can be given in exchange for a positive review (i.e. payment, discounts, reimbursements).
We will publish reviews as soon as possible. After we receive at least 3 reviews for a provider, then we will publish an average star rating at the top of the review section.
Reviews will not be published upon clicking submit; we will read them before publishing. If a review does not match the guidelines, we will not publish them.
When a review is breaking guidelines or terms, then we will take it down. (Hopefully, we would not have put it up in the first place, but we are human after all.)
Updated 7 February 2020