Transparency with the treatment program and the sincere desire that First Step has to help their clients and the family understand, cope, and process addiction was what I was impressed with the most. We were not educated on the disease and all that comes with it. The burden it puts on families, friends and most of all the person who is going through treatment. First Step was upfront and honest about the process and all that comes with addiction and treatment. First Step identified the roles each of us played in the addiction and what each of us needed to be prepared for to help our loved one have the best chance to live their full life.